Case Study
Vehicle solutions manufacturer increased its global IT infrastructure by 100% and enhanced operations
CLIENT
Our client is a Fortune 500 leader in the worldwide manufacturing of power and energy solutions for vehicles. It currently employs more than 36,000 people globally and generates $8+ billion in annual sales revenue.
CHALLENGE
International growth leads to scalability hurdles
When the client approached UST, the company was experiencing significant international growth that resulted in scalability challenges. As it rapidly expanded its global footprint, internal teams and the network operating center (NOC) needed enhancements to enable more streamlined operations and efficient network monitoring, particularly for remote locations.
Specifically, the client needed a global partner that could support 24/7 remote network monitoring and a risk mitigation strategy for knowledge and process retention during employee turnover.
TRANSFORMATION
Streamlined systems management and enhanced process standards
UST partnered with the client through a managed services model that made it possible to significantly enhance its NOC’s operating agility and team scalability.
First, UST worked to address the biggest existing pain point—network infrastructure monitoring. UST built new processes around network monitoring to better coordinate with support partners and reduce network downtime. These new processes, together with UST’s global network, enabled the client to scale-up the international support system for its NOC and resolve issues occurring outside the United States with equal efficiency and effectiveness.
Additionally, UST was able to implement proven best practices around knowledge and talent retention to reduce new employee onboarding time, create smoother transitions, and scale up the team more effectively.
IMPACT
Stronger and better-supported global IT operations
The client’s UST partnership enabled the company to increase its global infrastructure footprint by 100%, while also managing its NOC network with streamlined teams, processes, and IT operations.
As a result, backup compliance reached 98%, a 17% increase from previous assessments. Job abends decreased by 96% and threats and vulnerabilities saw a 60% reduction. Server patches, that once took 200+ hours, can now be completed quickly and efficiently in a single batch.
Most importantly, company leaders can now confidently focus on more strategic initiatives and core business functions.
RESOURCES
https://www.ust.com/en/what-we-do/strategy-implementation-operations
https://www.ust.com/en/what-we-do/strategy-implementation-operations/scaled-operations