Case Study
UST’s telecommunications solutions mitigated interference challenges, reducing issue resolution cycles by 78%
OUR CLIENT
The client is a prominent wireless network operator in the United States known for its extensive 5G network, competitive pricing, and customer-centric approach. The company provides a range of voice, messaging, data services, and high-speed connectivity to millions of customers nationwide.
THE CHALLENGE
Addressing critical RTWP and PIM issues to improve telecom network performance
The client faced substantial challenges with received total wideband power (RTWP) and passive intermodulation (PIM) issues in its telecom network. Poor field support and the absence of real-time KPI monitoring compounded the situation, leading to prolonged issue resolution cycles and deteriorating network performance.
Identifying and resolving radio frequency (RF) path loss, RTWP, and PIM issues in telecom networks is critical to ensure high-quality signal strength and network performance. The client needed targeted network optimizations to address RTWP and PIM problems in both new and existing cell sites to improve network performance. Overcoming field support limitations for RTWP and PIM troubleshooting and reducing the impact of aging RTWP and PIM issues on network KPIs were also essential.
THE TRANSFORMATION
Optimizing network performance with real-time RTWP and PIM troubleshooting and custom solutions
UST resolved the client's RTWP and PIM challenges by setting up a dedicated war room for real-time troubleshooting with field technicians and engineers, ensuring swift and effective problem resolution. A centralized pool of RTWP and PIM subject matter experts also provided specialized knowledge and consistent support.
Our comprehensive approach included a dedicated project manager to oversee general contractors (GCs) and establish a standardized project flow for tackling both capital expenditures (CapEx) and operational expenditures (OpEx) related to RTWP and PIM sites. Customized in-house developed algorithms and multi-path interference mitigation (MPIM) tools met the client’s unique challenges, enabling quick and effective resolution of complex RTWP and PIM issues.
Key components of our solution included real-time support, a centralized pool of subject matter experts, and standardized processes for resolving RTWP and PIM issues. This transformation allowed the client to reduce CapEx and OpEx costs, deploy new spectrum faster, and improve overall network performance.
THE IMPACT
Achieving faster RTWP and PIM issue resolution and enhancing network efficiency
UST's comprehensive approach led to notable network performance and operational efficiency improvements. By addressing key RTWP and PIM challenges, UST achieved these significant improvements:
- Reduced time to resolve RTWP issues by 78%—from 19 to 4 days, significantly reducing network downtime
- Improved network performance through targeted optimization—resulting in a more stable and high-performing network infrastructure
- Achieved 88% on-time resolution rate for RTWP trouble tickets—ensuring reliable service and meeting key performance benchmarks
Discover how UST's RTWP and PIM Challenges Service can revolutionize your network performance and efficiency. Contact us to learn more about our expert telecom network troubleshooting and real-time support solutions.
RESOURCES
https://www.ust.com/en/insights/small-cells-big-impact-unlocking-the-power-of-5g-networks
https://www.ust.com/en/insights/navigating-radio-frequency-compliance-issues-in-the-5g-landscape