Case Study

Healthcare organization dramatically reduced customer issues through automated regression testing

When this U.S. healthcare technology company needed an automated testing solution for its provider portal applications, UST deployed a Behavior Driven Development (BDD) framework and automated regression testing solution that utilized an Azure Kubernetes Services (AKS)-based containerization platform. The solution reduced test design efforts by 50%.

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OUR CLIENT

This healthcare technology company offers digital solutions to help providers deliver comprehensive, personalized, affordable care across the United States. Founded more than 30 years ago, the company helps improve outcomes for approximately 160,000 patients by leveraging analytics, research, and clinical insights.

THE CHALLENGE

Automating testing for speed and efficacy

A large U.S.-based health delivery system needed a comprehensive automation testing suite and roadmap to automate its 60+ critical-provider portal applications. The team responsible for testing lacked resources and time for regression testing as part of regular releases. Application issues missed by testing reduced customer satisfaction and quality.

THE TRANSFORMATION

Automated solution cuts down testing time

UST introduced a Behavior Driven Development (BDD) framework and an automated regression suite that ensured high-priority functionalities, avoiding manual processes and increasing product quality. UST piloted the solution on the healthcare company’s provider portal, where its customers access real-time patient information, check claims status, enter and view authorizations, messages, and much more. UST subsequently automated 350 scenarios in less than 45 minutes, which normally took at least five hours when executed manually. It also enabled automated emails with status reports of each execution. The pilot's success was applied to all 60+ existing applications and then rolled out across all future application development efforts.

THE IMPACT

Immediate results and decreased issues

The BDD framework and automated regression suite reduced test design efforts by approximately 50%, incorporating new changes with reduced effort. UST estimated the total effort savings to be around 85% per regression. In addition, the automated regression suite provided better reporting, including tag, feature, and steps statistics and failure reports with screenshots for easy debugging.

Learn more about the expertise and resources that helped us achieve success on this project.

RESOURCES

https://www.ust.com/en/what-we-do/digital-transformation

https://www.ust.com/en/industries/healthcare

https://www.ust.com/en/what-we-do/digital-transformation/automation