Case Study
A global retailer reduces invoice processing cycles by 80% with efficient automations from UST
OUR CLIENT
This U.S.-based global retailer operates thousands of brick and mortar stores and a robust footprint of e-commerce websites around the world. With a focus on value and economic opportunities, the company employs millions of people.
THE CHALLENGE
Manual invoice processing caused payment delays
The retailer struggled with a diverse range of invoice formats from vendors worldwide, leading to processing and payment delays. The company’s existing manual processes couldn't cope with the sheer volume of invoices, resulting in operational inefficiencies and missed payment deadlines.
THE TRANSFORMATION
Streamlined workflow processes automate invoice data extraction
UST implemented a sophisticated solution leveraging automation to revolutionize invoice processing. By deploying intelligent bots, the system efficiently handled a vast influx of invoices arriving in various formats, such as Excel spreadsheets and PDFs. These bots automatically read and classified emails containing invoice attachments, extracted crucial data fields, and performed necessary validations, including duplicate checks.
An interactive dashboard was integrated into the system, empowering business users to oversee and manage flagged or rejected invoices seamlessly. This real-time visibility into exceptions allowed for proactive resolution and time-savings workflows.
THE IMPACT
Intelligent document processing automation solution reduced 80% of manual invoice processing work effort
The retailer achieved these transformational results:
- 80% reduction in overall processing effort—Automation drastically reduced the manual effort required for invoice handling, allowing the team to focus on strategic tasks.
- 30% FTE savings realized—By automating repetitive tasks, the company achieved significant savings in full-time equivalent resources, optimizing operational costs.
- Enhanced visibility and control—Business users gained real-time insights and tracking capabilities, ensuring timely resolutions of invoice exceptions and improving overall operational efficiency.
Explore how automation can streamline your invoice processing and transform your back-office operations. We can show you how our intelligent automation solutions can drive efficiency and cost savings for your business.
Resources
https://www.ust.com/en/smartops