Case Study
Leading consumer products company achieved significant cost reductions in Workday support (versus existing vendors) and enhanced integration efficiency with UST’s global delivery model
CLIENT
The client is a global leader in household cleaning and consumer chemical products. It offers a wide range of well-known brands in home cleaning, air care, pest control, and storage solutions. Committed to sustainability, the company has pioneered eco-friendly initiatives, such as reducing plastic waste and promoting recycling.
CHALLENGE
Addressing global integration hurdles and improving Workday support amidst payroll, time tracking, and Active Directory challenges
The client met significant difficulties with its existing vendor's ability to consistently support global teams, particularly in Spain. The challenges centered around disjointed payroll, time tracking, and Active Directory integrations within its Workday HCM environment, leading to inefficiencies and operational disruptions. The client needed a reliable partner to resolve these integration issues and provide technical resources to augment its human resources information system (HRIS) team, ensuring a cohesive and optimized Workday user experience across all regions.
TRANSFORMATION
Integrating payroll, time tracking, and Active Directory with Workday to overcome global support challenges, enhance efficiency, and reduce costs
UST provided the client with tailored Workday steady-state support services, starting with a single technical resource focused on Workday troubleshooting and issue resolution. As the partnership grew, The client expanded the team to two and a half full-time employees, enabling UST to enhance existing Workday integrations and take on new projects, including the Ceridian Dayforce integration.
We ensured flexibility and responsiveness by scaling our support as the client’s needs evolved. Our resources provided consistent coverage during U.S. working hours, offering a cost-effective alternative to more expensive certified partners.
This approach allowed the client to efficiently manage critical Workday integrations, implement new functionalities, and reduce the cost of post-go-live support, improving operational efficiency and resource management.
IMPACT
Cost-effective Workday support, optimized resource management, and enhanced operational efficiency through strategic support solutions
UST's Workday steady-state support services transformed The client’s Workday environment, delivering these notable improvements in cost savings and operational efficiency:
- Significant cost reduction—The company achieved significant savings through a cost-effective Workday resource augmentation and flexible support solutions, outperforming other vendors and internal options.
- Enhanced operational efficiency—We optimized Workday HCM post-go-live support, Workday payroll and time tracking integration, and Workday Active Directory integration, reducing overall support costs and improving performance.
- Improved resource management and responsiveness—Using UST's Workday expertise and providing offshore support for U.S. teams, The client can scale its support resources in real-time, ensuring prompt issue resolution and better alignment with its operational needs.
Discover how UST’s Workday steady-state support services can drive cost savings and efficiency through flexible resource augmentation and seamless integrations. Count on us as your trusted partner for your Workday deployment and successful ongoing support needs.
RESOURCES
https://www.ust.com/en/insights/planning-year-end-compensation-through-workday